Training Customer Relationship Management

SEEU - Business Development Centre in cooperation with Business Kosova Center organized daily training for business community of Kosovo, on topic:”Customer Relationship Management”

The purpose of the training was that representatives of companies of Kosovo to advance their knowledge about customer relationship management, role of marketing, the report of customer relationship management towards marketing, the role of information technology and benefits from the same, collection and examination of data and how the collected data (information), can be used correctly by the marketing department, human resources and sales sector. 

The lecturer of this training was professor of the College of Business at Florida Atlantic University and members of the Academy for Marketing, Prof. Dr. Paul Sergius Koku. After completing the training, beside the acquired knowledge, all participants received a certificate from the organizers, respectively from Business Development Centre and Business Kosova Center.

Business Development Center (BDC) plays the role of linking the business community with the South East European University. BDC provides management training and business consulting to individuals and organizations through the use of ICT - Information and Communication Technology.


T +389 44 356 251

Ilindenska 335, 1200 Tetovo Macedonia

© Business Development Centre 2017